Polfonia Consulting is an expert group offering a range of software tools and professional services for seamless system integration of contact centre related technology with client’s ' core business applications.

We are specialists in design and development of real-time software solutions that interface with telephony infrastructure, inbound and outbound diallers, customer databases or web service portals. Our solutions support exchange and transformation of data from multiple platforms of cross-enterprise applications and services.

• assessment, recommendation app dev
• dashboards with dashlets (for mobile and desktop devices)
• ReportBuilder
• Report Dashlets
• Report Rules Engine
• HTML5 Charting
• Business Rules Engine
• Layout Editor
• data management
• installing & configuring portals
• staff augmentation, our consultant onsite visits and per-hour work, off-shore dev
• custom integration, loose integration or aggregation
• portlet-oriented integration (based on WSRP standard) – iFrame and portlets within your existing platform
• User interface developer
• training Services include: telephony configuration, do-it-yourself software integration, deployment & admin
• hosted multi-tenant platforms
• open source CRM

• delivered a range of solutions using SoftDial APIs and leveraging of in-house developed frameworks and modules
• developed custom dialling and agent-assignment algorithms
• developed unified reporting package across all call centre activities (PDS, PBX, IVR)
• installed full call centres integrated with various telephony and business applications (CRMs, TTS, Voice Analytics)
• advised and helped insuring good design, good architecture and seamless integration
• delivered technical training in use of SoftDial APIs
• delivered customised SoftDial call centre reports
• delivered business training in using SoftDial reports
• continuing R&D activities around WebSockets and portal platforms (Liferay)
• continuing pre-emptive development efforts in building and extending our configuration tools